Your questions, our answers.

Every rodent control job starts with an on-site assessment: what the technician finds — access, extent, building type — sets the final price. The price is announced before any treatment, once the situation has been assessed. No commitment required.

The method is decided on site — chemical or heat treatment, depending on the size of the infestation — and the price follows that choice. Heat treatment, completed in a single visit, costs more than chemical treatment and is often preferable for a well-established infestation. The price is announced before any treatment, no commitment required.

The protocol is adjusted on site depending on the species identified — German and Oriental cockroaches aren't treated the same way — and on the size of the infestation. The price is announced before any treatment. Professional kitchens under an FASFC plan are quoted by surface area and visit frequency. Price announced before treatment, on site or from photos, with no obligation to sign.

Some home insurance policies cover damage caused by pests (gnawed cables, structural damage), rarely the intervention itself. In a co-owned building, the cost may be charged to shared expenses depending on the building rules. Check your policy: Antinox always documents the intervention to support your claim with the insurer.

Every intervention follows a strict protocol: secured areas, professional-use products applied according to their technical data sheets by a trained technician. In case of damage, contact us: we handle the claim directly.

In principle, the landlord is responsible for providing a healthy home and keeping it in good condition during the tenancy (Belgian Civil Code, articles 1719-1720): an infestation not caused by the tenant is generally the landlord's responsibility. Antinox helps document the origin of the problem in case of disagreement. Antinox invoices whoever places the order — it's up to you to agree with your landlord beforehand if you want them to cover the cost.

The technician inspects the affected areas, identifies the species and extent of the infestation, then presents the price and chosen method on site. If you approve, the intervention starts immediately or is scheduled around your availability. No signature is required before you've seen and understood the quote.

Three characteristic signs: bites in a line on exposed areas (arms, shoulders, stomach) that itch on waking; black stains on the mattress seams and box spring (droppings); blood spots on the sheets (bed bugs crushed during sleep). Check behind the headboard, the skirting boards near the bed and electrical outlets.

Yes, that's exactly what the assessment is for. Suspicious noises, unusual marks, doubt after a bite: a technician confirms or rules out an infestation with no commitment on your part. Better an unnecessary visit than an infestation left to take hold.

The Asian hornet (Vespa velutina) has an entirely dark brown-black thorax and a single yellow-orange band on the abdomen, with yellow leg tips. The European hornet (Vespa crabro) has a reddish-brown thorax with yellow markings and a largely yellow, striped abdomen. The first Belgian nest was found in 2016 in Hainaut, Brussels in 2018, and it has covered every province since 2023; it preys on honeybees and wild bees — report sightings via Vespa-Watch.be.

Different, but real. Termites eat wood; carpenter ants excavate it to nest (they don't consume it). The structural damage is slower but real. Carpenter ants in a roof frame almost always point to an underlying moisture issue that needs treating in parallel.

None: they're two names for the same insect — "cockroach" is the common term. The distinction that actually matters is between species: the German cockroach (Blattella germanica), light brown, about 1.5 cm, is the most common in kitchens and homes; the Oriental cockroach (Blatta orientalis), dark brown and larger, prefers damp cellars and basements. Treatment differs depending on the species identified on site.

Three reliable clues. Size: an adult rat's body measures 20 to 25 cm, a mouse's 6 to 9 cm. Droppings: a rat's are capsule-shaped, 1 to 2 cm; a mouse's are thin, pointed at both ends, 3 to 6 mm. Entry points: a rat squeezes through a 2.5 cm opening, a mouse through a gap as small as 6 mm — a useful clue for spotting entry points before you even see the animal.

Bed bugs: bites in a line or grouped in clusters of 3-4, on areas exposed during sleep (arms, shoulders, back), appearing on waking. Fleas: isolated bites, concentrated on the ankles and lower legs, with a clear red dot surrounded by a halo, itching immediately. Another clue: the presence of a pet points to fleas, their main vector indoors.

Mechanical traps (snap traps) are enough for a light infestation. Second-generation professional rodenticides aren't available over the counter in Belgium; their use is restricted to professionals. For an established colony or rodents in walls and attics, professional treatment is required.

For a standard insecticide treatment: no, except during the intervention itself (2 to 4h). For bed bug heat treatment: yes, for 4 to 6h depending on the area (you're back the same evening). For fumigation (an exceptional case): yes, 24h minimum. Antinox always specifies the departure and re-entry rules when the appointment is booked.

Professional-use biocides are applied under strict protocols. Most gel treatments (cockroaches, ants) are safe once dry (1 to 2h). For sprays, children and pets should stay away for 4h. Antinox always selects the least toxic products that still deliver the required result.

Standard rodent control: 1-2h per visit. Cockroach pest control: 1-2h. Bed bug treatment (chemical): 2-3h. Bed bug heat treatment: 4-6h depending on the area. Bird control (installing devices): 2h to a full day depending on the scope. The initial inspection adds 30-45 minutes.

Yes. Antinox covers Brussels, Wallonia and Flanders, for homeowners and businesses alike. Tell us your municipality when you contact us to get the fastest possible response time.

Yes, reachable 24/7, including nights and weekends. Contact us for a fast response and intervention within 24h. Contract clients get a priority contact channel for these emergencies.