Terms and conditions

These terms and conditions (hereinafter « the Terms ») govern any pest control service (rodent control, insect control, bird control and related services) provided by Antinox SRL, whose registered office is at Avenue Frans van Kalken 9, bte 8, 1070 Anderlecht, Belgium, VAT BE 1039.714.690(hereinafter « Antinox »), to any client, whether consumer or business (hereinafter « the Client »).

They apply to the exclusion of any other terms, in particular the Client's own purchase conditions, unless expressly and in writing agreed otherwise by Antinox. Accepting a quote constitutes unreserved adherence to the Terms, which the Client acknowledges having read before the contract is concluded. For the purposes of these Terms, « written » and « in writing » mean any durable medium, including email.

Every intervention is the subject of a written quote, sent by email or handed over on site, drawn up after an assessment or on the basis of information provided by the Client. Unless stated otherwise, the quote is valid for 30 calendar days from its issue.

The contract is formed on the date the Client accepts the quote in writing (including by email). Prices, timing indications and price ranges published on antinox.be are indicative and do not constitute a contractual offer.

If the on-site assessment reveals a situation substantially different from the one described by the Client (extent of the infestation, species involved, accessibility of the premises), Antinox submits a revised quote. The Client is free to accept or decline it at no cost, except for any assessment fee agreed in advance.

Prices are quoted in euros. For consumers, quoted prices include VAT; for businesses, prices exclude VAT unless stated otherwise. The quote specifies the services included, the number of scheduled visits and, where applicable, travel costs.

Any additional service not covered by the quote (extra visit, extension of the treated area, an additional pest) is subject to the Client's prior agreement and separate invoicing.

Antinox performs the services in line with good professional practice, the regulations applicable to biocide products, and the technical data sheets of the products used, carried out by staff trained for this purpose.

Unless an express written commitment appears on the quote, Antinox's obligations are obligations of means: the outcome of a treatment depends on biological, structural and environmental factors (infestation pressure from neighbouring properties, the condition of the building, the Client's hygiene and cooperation) that are partly outside Antinox's control.

Communicated intervention timeframes are indicative, except where a firm deadline is expressly stated on the quote. Exceeding an indicative timeframe does not give rise to compensation or contract termination, except in the case of proven fault by Antinox.

Antinox may entrust the performance of all or part of the services to qualified subcontractors; it remains solely liable for the performance of the services towards the Client.

The technician may suspend or interrupt an intervention where on-site conditions do not allow it to be carried out safely or in compliance with regulations (in particular structural hazards, serious insalubrity, aggressive behaviour, or premises not prepared despite instructions given). Costs actually incurred may then be invoiced under the conditions of Article 6.

Antinox may photograph the areas concerned before, during and after the intervention, solely for documentation, evidence and treatment follow-up purposes (in particular the intervention report). These images are processed in accordance with the privacy policy and are not shared without the Client's written consent.

The Client undertakes to:

• provide accurate and complete information about the situation (suspected species, affected areas, presence of children, pets, vulnerable or allergic individuals);
• give access to the relevant premises at the agreed dates and times;
• prepare the premises in accordance with the instructions provided before the intervention;
• strictly follow the safety and re-entry instructions provided after the intervention (ventilation periods, keeping children and pets away, not cleaning treated areas, handling of devices);
• implement the recommended corrective measures (hygiene, sealing, waste management), which are necessary for the treatment's lasting effectiveness.

Antinox is not liable for the consequences of inaccurate or incomplete information, failure to follow instructions, or the removal, relocation or handling of installed devices (bait stations, traps, nets, spikes) by the Client or by third parties.

Unless the quote states otherwise, devices installed temporarily or under a maintenance contract (in particular bait stations, traps and monitoring devices) remain Antinox's property. The Client is responsible for their safekeeping, must not move them, and must allow their retrieval at the end of the service or contract; devices lost or damaged through the Client's fault may be invoiced at their replacement value.

Either party may reschedule or cancel an appointment at no cost with at least 24 hours' notice. In the event of late cancellation by the Client, or if Antinox is unable to access the premises at the agreed time due to the Client, Antinox may invoice duly justified costs actually incurred (travel, time committed).

If Antinox cancels an appointment without observing this notice period and without a legitimate reason (in particular force majeure, illness or accident affecting the technician, or an urgent health intervention that cannot be postponed), the consumer Client is entitled to compensation equal to the direct costs they can prove having incurred as a result, to the exclusion of any other loss, without prejudice to mandatory legal provisions.

Where the contract is concluded at a distance or off-premises within the meaning of the Belgian Code of Economic Law, the consumer Client has a period of 14 calendar days from the conclusion of the contract to withdraw without giving a reason and at no cost, in accordance with articles VI.47 et seq. of the Code of Economic Law. Withdrawal is exercised by an unambiguous statement sent to contact@antinox.be or by post to the registered office, if applicable using the model form reproduced below.

If the Client expressly requests that the intervention begin before the withdrawal period expires, they remain liable, in the event of withdrawal, for an amount proportional to the services already provided. They acknowledge losing their right of withdrawal once the service has been fully performed with their prior express agreement. The right of withdrawal also does not apply to urgent maintenance or repair work expressly requested by the consumer, within the limits set out in the Code of Economic Law.

Model withdrawal form — to be completed and returned only if you wish to withdraw from the contract: « To the attention of Antinox SRL, Avenue Frans van Kalken 9, bte 8, 1070 Anderlecht, contact@antinox.be: I/we (*) hereby give notice that I/we (*) withdraw from the contract for the provision of the following service: — Ordered on (*): — Name of consumer(s): — Address of consumer(s): — Date: — Signature (only if this form is notified on paper). (*) Delete as appropriate. »

Unless the quote states otherwise, Antinox guarantees, for 3 months from the end of the treatment, a free repeat intervention in the event of a proven recurrence, within the treated premises, of the pest targeted by the treatment, for rodent control, insect control and bed bug treatment services.

This guarantee does not apply to bird control services or to wasp and hornet treatments, unless expressly stated otherwise on the quote.

The guarantee is subject to the following cumulative conditions:

• written notice of the recurrence sent to contact@antinox.be during the guarantee period;
• the Client's compliance with post-treatment instructions and recommended corrective measures (Article 5);
• no intermediate treatment carried out by the Client or a third party on the areas concerned;
• access given to Antinox for the repeat intervention within a reasonable time.

The guarantee does not cover new infestations of external origin unrelated to the initial treatment (in particular where recommended sealing works or structural measures have not been carried out), nor species other than the one targeted by the quote. The repeat-intervention guarantee is in addition to the rights the consumer Client derives from the law and does not restrict them.

Unless the quote states otherwise, invoices are payable within 14 calendar days of issue, by bank transfer to the account indicated on the invoice. No discount is granted for early payment. Any dispute over an invoice must be notified in writing within 8 calendar days of receipt; failing this, the invoice is deemed accepted, without prejudice to the rights granted to consumers by law.

Consumer Client.In the event of non-payment at the due date, Antinox sends a first reminder free of charge. Failing payment within 14 calendar days of that reminder being sent, the outstanding balance is increased, in accordance with Book XIX of the Code of Economic Law: (i) by late-payment interest at the rate set by the law of 2 August 2002 on combating late payment in commercial transactions, calculated on the outstanding balance, and (ii) by a fixed compensation of a maximum of €20 if the balance is €150 or less, €30 plus 10% of the amount due on the portion between €150.01 and €500, or €65 plus 5% of the amount due on the portion above €500, capped at €2,000.

Business Client.Any invoice unpaid at its due date automatically and without formal notice bears late-payment interest at the rate set by the law of 2 August 2002, as well as a fixed compensation of €40 for collection costs, without prejudice to additional reasonable compensation for costs exceeding this amount.

Non-payment further entitles Antinox to suspend any ongoing or future service, including the repeat-intervention guarantee, until payment is made in full.

Antinox's liability is limited to direct and foreseeable damage caused by proven fault in the performance of the services. It is capped, regardless of cause, at the total amount paid by the Client for the service concerned, except where the law prohibits such a limitation.

Antinox is not liable for indirect damage, in particular loss of business, loss of profit, commercial or reputational harm, nor for damage resulting from the Client's failure to comply with its obligations (Article 5).

Damage caused by the pests themselves (in particular damage to cables, insulation, partition walls or stock, contamination of goods and resulting losses), whether before, during or after the intervention, is not attributable to Antinox, except in the case of proven fault by Antinox in the performance of the services. The presence and behaviour of pests depend on multiple factors beyond Antinox's control; protecting property, storing goods and bringing the premises into compliance, in particular carrying out recommended works (sealing access points, waterproofing, hygiene), remain the Client's responsibility.

No provision of the Terms excludes or limits Antinox's liability in the event of fraud or gross negligence, in the event of death or personal injury caused by its fault, nor deprives the consumer Client of the rights they derive from mandatory legal provisions.

The Client must report any visible damage to Antinox no later than 8 calendar days after the intervention concerned, in writing and with sufficient detail, to allow the relevant findings to be made. This notice requirement does not condition the consumer's rights, but any unjustified delay may be taken into account when establishing liability.

The products used are applied in accordance with the applicable Belgian and European regulations and the terms of their authorisations. The safety instructions provided to the Client (re-entry periods, ventilation, protecting children, pets and food) form an integral part of the service; compliance with them is the Client's sole responsibility once the technician has left. Safety data sheets for the products used are kept available to the Client and provided on simple request.

Where regulations require an exemption, an authorisation or the intervention of an authority (in particular for protected species), the intervention is conditional on obtaining it, and any resulting delay is not attributable to Antinox.

Neither party is liable for a failure caused by an event of force majeure within the meaning of article 5.226 of the Belgian Civil Code (in particular weather conditions making treatment impossible or ineffective, regulatory unavailability of a product, epidemic, administrative decision). The affected obligations are suspended for the duration of the event; either party may terminate the contract without compensation if the impediment exceeds 60 days.

The processing of the Client's personal data is described in the privacy policy, which forms an integral part of the pre-contractual information.

If a clause of the Terms is declared void or unenforceable, the other clauses remain fully applicable; the clause concerned is replaced by the lawful provision closest to the parties' original intent. Antinox's failure to enforce a Client's breach does not constitute a waiver of the right to enforce it later.

Any complaint should first be sent to contact@antinox.be; Antinox will respond within a reasonable time and will primarily seek an amicable solution. The consumer Client may also contact the Consumer Mediation Service, Boulevard du Roi Albert II 8 bte 1, 1000 Brussels — mediationconsommateur.be.

The Terms and any contract concluded with Antinox are governed by Belgian law. Any dispute falls under the jurisdiction of the courts of the judicial district of Brussels, without prejudice to mandatory jurisdiction rules, in particular those applicable to consumers.

The Terms are drafted in French. Any translation, including this English version, is provided for convenience only; in the event of any discrepancy, the French version prevails.